Product Intern

Howdy, we're Heidi 👋

“The AI startup growing faster than Canva"

That's what the Financial Review called us. In one year, we hit $15M ARR and became one of the fastest-growing companies in the world.

Two years ago, we pivoted from broad healthcare AI to building Earth’s finest clinical exoskeleton. Today we support over 2 million patient sessions weekly across 50+ countries. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: double care capacity by eradicating non-clinically-useful busywork.

We have a track record of interns becoming core team members. Our best PMs walked in with beginner's minds and wild curiosity about how the world works. If you've gone absurdly deep on something weird - whether it's brain lamps, medieval armor, or competitive Excel - we want to meet you.

The role

We're looking for curious minds to join our product team as interns. You won't own features yet, but you'll work alongside our PMs on real problems that matter.

You'll analyze competitors, dig into data, talk to clinicians, and help us understand what to build next. This isn't coffee-fetching or busy work - you'll contribute to decisions that affect hundreds of thousands of users.

The best interns challenge our assumptions, spot patterns we miss, and ask questions that make the whole room reconsider. Some of our current PMs started exactly here.

What you'll do

• Work with PMs to gather and synthesize user feedback from clinicians
• Run data analyses and present conclusions that challenge or confirm our hypotheses
• Shadow customer calls and identify unspoken needs
• Conduct deep competitor analyses
• Assist in product discovery - from initial research to feature definition
• Help prepare testing materials for new AI features
• Ask the uncomfortable questions in meetings that need asking

If we'd worked together the last 6 weeks, you'd have:

• Interviewed 10 clinicians and found a workflow everyone else missed
• Run a data analysis that killed someone's pet feature (with evidence)
• Gone deep on some random healthcare regulation and explained why it matters

What you'll need

• Currently pursuing (or have pursued) a degree (any field - we've hired philosophy majors and engineers alike)
• Natural curiosity that borders on obsessive - you've gone unnecessarily deep on your interests
• The confidence to disagree with senior people (and the tact to do it well)
• Data comfort - you can work with spreadsheets and basic analysis without hand-holding
• Writing skills that make complex things simple
• The ability to see systems and patterns, not just isolated problems
• A weird hobby or interest you can talk about for 30 minutes straight

If you answer 'NO' to these questions, this may not be the job for you:

• Are you great at spot-the-difference puzzles?
• Do you naturally question how things work?
• Can you explain complex ideas to your non-technical grandmother?
• Have you ever gone down a 3-hour research rabbit hole just because?
• Are you comfortable being wrong in public (and learning from it)?
• Does the prospect of re-energising our health systems make you feel fuzzy inside?

Why Heidi?

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day.

You'll join a team that doesn’t celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won’t rest until we’ve exacted the change we’d like to see. We’re medicos, engineers, and designers who’ve felt (on every side of the equation) what non-care feels like - the toll as a provider or receiver.

The bad news is we don't care about your GPA or whether you've heard of RICE frameworks.

The good news is this isn't a typical internship. You won't be filing papers or scheduling meetings. You'll work on problems that matter - helping clinicians reclaim time to actually care for patients. Our interns become PMs.

No generic applications - send something weird, interesting, and impressive to product@heidihealth.com alongside your application.

If the role description has scared you off, it was meant to.