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Sernaggio Blaise
About Me
Technical Support Engineer with 4+ years of experience rooted in technical support and cloud computing, progressively evolving toward a DevOps Engineer role. Proven expertise in managing cloud platforms (AWS, GCP), troubleshooting APIs, deploying product integrations, and supporting CI/CD pipelines. Adept at bridging the gap between engineering and client-facing functions, with hands-on involvement in infrastructure support, automation, and monitoring. Skilled in tools such as JIRA, Salesforce, with experience in incident management, workflow optimization, and scripting for task automation. Known for translating complex technical issues into clear, actionable insights for B2B customers while driving adoption of scalable, cloud-native solutions. Passionate about reliability engineering, infrastructure as code, and continuous improvement, with ongoing development in DevOps methodologies, containerization (Docker, Kubernetes), and configuration management tools (Terraform)