Shahan St. Fleur

United States of America

About Me

I've spent over 5 years in customer support, building a reputation for solving complex problems with empathy, precision, and a strong sense of ownership. Along the way, I developed a deep interest in how technology—especially platforms like ServiceNow—can streamline workflows and elevate the customer experience. Through hands-on training, certification, and real-world projects, I’ve gained experience in building custom ServiceNow applications, automating processes with Flow Designer, and collaborating in Agile environments to deliver scalable, user-friendly solutions. Recently, I combined my strengths in customer service and tech while working in the AI space, where I supported users and teams in navigating powerful digital tools. Now, I’m looking ahead: continuing to grow at the intersection of support, automation, and AI innovation. I'm passionate about continuous learning, creating efficient systems, and helping people get the most out of technology. Let’s connect if you’re working on exciting problems in customer experience, service operations, or intelligent automation—I’m always open to new ideas, conversations, and opportunities.

Overview